How we can help
Contact us for help with signing in, reading plans, Bible content, notifications, saved notes and bookmarks, scripture cards, resources, downloads, or progress syncing.
Before contacting support
- Confirm that you are using the latest version of TWTL from the App Store or Google Play.
- Close and reopen the app. If the issue involves syncing, reconnect to the internet and open the app again.
- Include your device type, operating system version, TWTL app version, and a short description of what happened.
Offline reading and syncing
Previously downloaded Bible content, plans, and resources can remain available offline. Reading progress completed offline is queued and synced after your device reconnects.
Account and privacy requests
For account access, correction, export, or deletion requests, use the contact form and choose a clear subject such as “Account deletion request.” For your protection, we may need to verify ownership of the account.
Safety and urgent matters
TWTL support cannot provide emergency, medical, legal, or crisis services. If you or someone else is in immediate danger, contact the appropriate local emergency service.